Frequently Asked Questions

 

WHAT ARE THE COSTS? 

Costs are subject to the amount of assets you may have, your specific needs and the term of length you are looking for. If you are interested in learning more, you can connect with our sales team directly below.

HOW DO I GET STARTED? 


What is CarForce? 

  • A global B2B2C SaaS solution that utilizes machine learning /artificial intelligence techniques to emulate and automate human pattern-recognition from over the air vehicle diagnostics and predictive vehicle maintenance.

Software overview

  • CarForce has developed a cloud-based SaaS solution that leverages connected car telematics to provide dealerships and large fleet managers with real time updates on the health of their customer's vehicles; enabling dealers to provide their customers with a white glove customer service experience including remote diagnostics while increasing service- and customer retention revenue.


Why am I not seeing a vehicle in the Active Tab?

  • Great question! There are several reasons why you may not see a vehicle in the Active Tab. First thing you will want to do is navigate to the Inactive Tab. Here you will see one of three indicators in grey identifying why a vehicle has not moved into the Active Tab. Let’s review!

  • Awaiting Consent: This is the most common reason you may not see a vehicle in the Active Tab. Before CarForce can begin displaying vehicle data the driver must first consent to the CarForce Privacy Policy and Terms of Use. At CarForce we highly value trust and protecting the customer’s privacy is one way we grow trust and loyalty; therefore, until the driver signs and consents to have CarForce collect, store, and use information about the driver and the vehicle’s health this vehicle will remain under the Inactive Tab.

    • How do I Remind the Driver to Accept Consent? 

      • No problem! We’ve built in smart logic so that the software only allows the dashboard user to send a Resend Consent request once per day. This allows the user to send the driver a reminder, while at the same time not overwhelming the driver with multiple notifications in a 24 hour period. 

  • No Driver: This is the next most common reason you may not see a vehicle under the Active Tab. If during the Connect a Vehicle registration process there was an interruption after Step 3: Add Vehicle, that prevented the user from successfully completing the connection then the vehicle will show up in the Inactive Tab. This will alert the dashboard user that the connection was not completed and that follow-up is needed.

    • How do I enter the Driver Information?

      • Grab the vehicle’s VIN or IMEI and locate it under Settings → Devices page. 

      • Once you have located the IMEI associated with your VIN click on “Unassign.”

      • This IMEI will now read “Connect”

      • You can now complete the Connect a Vehicle registration process from the Devices page to begin viewing vehicle data!

        • Expert Tip: In Step 3 of the registration process, select “Search for Existing VIN.” This will ensure the vehicle data history associated with that VIN is transferred over in the registration process. 

  • No Device: Finally, you may also see a “No Device” icon listed with your vehicle under the Inactive Tab. If you see this message there are options to resolve this. 

    • How do I correct for a “No Device” message?

      • Unassign Option

        • Grab the vehicle’s VIN and locate it under Settings → Devices page. 

        • Once you have located the IMEI associated with your VIN click on “Unassign.”

        • This IMEI will now read “Connect,” click on this button.

        • You can now complete the Connect a Vehicle registration process from the Devices page to begin viewing vehicle data!

          • Expert Tip: In Step 3 of the registration process, select “Search for Existing VIN.” This will ensure the vehicle data history associated with that VIN is transferred over in the registration process. 

          • Expert Tip: If all of the vehicle and driver data match, the software recognizes the data and pulls the saved Driver Consent associated to this vehicle and driver, removing one less step to getting real-time data!

      • Delete Vehicle Option

        • Navigate to Settings → Vehicles page and locate your associated VIN, click “Delete.”

        • Physically remove the device from the OBD2 port

        • You are now ready to complete the Connect a Vehicle registration process via 

          • Settings → Devices → “Connect”

            • Recommended - you won’t have to write down an IMEI number! or;

          • Connect a Vehicle from Dashboard page

Why can’t I delete a Service Note?

  • To promote best practice of creating a complete history of the vehicle. Creating an addendum note is a great option that keeps all your data in one place and allows for note corrections.

How can this product be used as a marketing strategy tool?

  • According to the National Automobile Dealers Association in 2018 there were 16,753 registered and active franchise dealers. The average U.S. franchise dealer spends between $494,000 to $660,000 in marketing to recruit and retain customers. 

  • This amounts to up to $11 billion in suboptimal marketing spent across 16.7 thousand dealers. 

  • With CarForce, you eliminate the problem of suboptimal marketing! You now know exactly when to market, who to market to, and what service to market for - all in real-time!

How can this product be used to save Fleets money?

  • For Fleets keeping vehicles on the road has a direct cost impact. 

  • CarForce identifies how to

    • Connect to your vehicles at the moment there is a need so you can get the repairs done and the vehicle back on the road

    • Discover repair opportunities in real-time to reduce long-term costly maintenance issues

    • Prioritize OEM standard maintenance schedules to cut maintenance costs 

    • Get notifications on when a vehicle needs maintenance and know exactly how to help 

    • Stock only the parts you need because you now know what you need to order before the vehicle ever comes in for repair!


What are the product limitations? 

  • We are happy to report that there is no limit on the number of users and vehicles on a single account!

  • AT&T Partnership - We now have unrivaled access to scale and distribution, as well as government-grade security and data infrastructure made exclusively for CarForce by AT&T!

Does the data differ by vehicle make and model?

  • Yes! CarForce gathers as much data as possible dependent on make and model. 

Is it possible to have two devices plugged into the OBD port at the same time?

  • Yes! Certified splitter or Y-cables are available for purchase and compatible with the hardware!

Are there plans for this product to integrate into existing workshop management tools?

  • Yes, absolutely! While CarForce is not a replacement product for anything your workshop already has, we do want our users to benefit from having ONE platform where they can do everything; For example, you can view all of your connected customers, view Diagnostic Trouble Codes in real-time, a timeline of the vehicle health, create and reference service notes, schedule repairs, connect with the driver and more.

  • Please reach out to our sales ops team today to discuss your company’s specific integration needs. Click below:

Who are the main competitors and what sets CarForce apart?

  • We welcome any kind of competition in the mobility automotive market and quite honestly, prefer it because it keeps us constantly improving and adapting :) 

  • View below for a short video of a competitive analysis charts which compare CarForce against some of our top competitors